Resolink IT Support
IT MANAGED SERVICE
Resolink IT Support (RITS) acts as a managed service provider who is responsible for offloading your daily information technology tasks - ranging from health check service to remedial service - under a committed service level (SLA). Within the service period, you will be offered support through e-mail, phone calls, remote and on-site support.
What do we do
We are Managed Service Provider
Extra Hardware Rental
Install, Move, Add, Change of Hardware
Automatic Asset Discovery
Windows Server healthiness management
Remote & Onsite Support
We offer two different price plans.
Choose the plan according to your needs!
We respond to service request within an hour.
We provide service logging for each support incidents.
It is completely transperent and trackable.
24x7 Technical Support
Ease Your Worries
We are always ready to address various technical issues, ranging from the management of softwares and hardwares to the support of systems. We ensure a smooth business operation.
Eradicate the Problem
Besides from remote support, we provide customers located in Hong Kong and Shenzhen with on-site support. For example, software and hardware borrowing, replacing and repairing.
ITSM（IT Service Management)
Manage IT Services Systematically
ITSM is a comprehensive supporting platform included in this category. It monitors the general operation of IT services within an organization and allows users to make real-time response so customers can report problems easily. A monthly report listing the incident log will also be generated so customers can track and make the right action accordingly.